Refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with original packaging and proof of purchase.
To start a return, contact us at support@lmono.com
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect.
Exchanges
The fastest way to receive a different item is to return the original item and place a new order once the return is approved.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days.
Please note that banks and credit card providers may require additional processing time.
For any questions regarding returns or refunds, contact:
support@lmono.com